Terms of Service

Services

StratNovo provides custom software engineering services including, but not limited to: custom web platform and SaaS application development, iOS and Android mobile application engineering, cloud infrastructure design and DevOps, API design and third-party integrations, enterprise software and internal tooling, and post-launch maintenance and support.

The specific scope of any engagement is defined in a separate Statement of Work (SOW) or project agreement signed by both parties.

Engagement & Payment

All projects commence upon receipt of a signed SOW and the agreed initial deposit. Payment milestones are outlined in the SOW. Invoices are due within 7 calendar days of issuance unless otherwise agreed in writing.

Late payments may attract a monthly interest charge of 1.5% on the outstanding balance. StratNovo reserves the right to suspend work on any project where payments are overdue by more than 14 days.

Intellectual Property

Upon full payment of all fees, the client receives ownership of all custom code, designs, and deliverables produced exclusively for their project. This excludes third-party libraries and frameworks, StratNovo's proprietary tooling, and pre-existing StratNovo intellectual property incorporated into the project.

StratNovo retains the right to reference the project in our portfolio and marketing materials unless the client requests confidentiality in writing.

Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during an engagement. StratNovo will not disclose client data, business strategies, or technical specifications to any third party without explicit written consent, except where required by law.

Revisions & Changes

Each plan includes a defined number of revision rounds as specified in the SOW. Additional revisions or change requests outside the agreed scope will be billed at our standard hourly rate.

Limitation of Liability

To the maximum extent permitted by applicable law, StratNovo's total liability for any claim arising under these Terms shall not exceed the total fees paid by the client in the three months preceding the claim.

Termination

Either party may terminate an engagement by providing 14 days written notice. Upon termination, the client is responsible for payment of all work completed up to the termination date.

Governing Law

These Terms are governed by the laws of the Republic of Kenya. Any disputes shall first be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Nairobi, Kenya.

Changes to These Terms

StratNovo reserves the right to update these Terms at any time. Material changes will be communicated via email or prominent notice on our website at least 14 days before taking effect.

Contact Us

For questions about these Terms, email us at info@stratnovo.co.ke or call +254 792 475 624.