Terms of Service

ABOUT STRATNOVO

STRATNOVO SYSTEMS is a technology and software engineering company providing digital solutions to businesses, organisations, and individuals.

Our services may include:

Software development

Web development

Web application development

Artificial intelligence and machine learning solutions

Automation and workflow solutions

Cloud and infrastructure services

API and systems integration

Technology consulting

Digital transformation

Software maintenance and support

Other technology-related services

The specific services provided to a client will depend on the applicable proposal, quotation, statement of work, contract, or service agreement.

USE OF OUR WEBSITE

You may use the Stratnovo website for lawful purposes and in accordance with these Terms of Service.

You agree not to use our website to:

Violate any applicable law or regulation

Attempt to gain unauthorised access to our systems

Interfere with the operation or security of our website

Introduce malicious software, viruses, or harmful code

Attempt to access information belonging to another user

Copy, reproduce, modify, or distribute website content without permission

Use automated systems to abuse, scrape, overload, or disrupt our services

Impersonate Stratnovo or another person or organisation

Use our services for fraudulent, abusive, or unlawful activities

We reserve the right to restrict or terminate access where we reasonably believe that these Terms have been violated.

OUR SERVICES

Information presented on the Stratnovo website is provided for general informational purposes.

Descriptions of our services, technologies, capabilities, projects, pricing, and other information may change without notice.

A website description, proposal, quotation, or discussion does not automatically create a binding contractual relationship.

Specific client engagements will be governed by the applicable agreement between Stratnovo and the client.

CLIENT ENGAGEMENTS

Where you engage Stratnovo to provide software development, consulting, AI, web development, infrastructure, or other services, the scope of work will normally be defined through one or more of the following:

Proposal

Quotation

Statement of Work

Service Agreement

Development Agreement

Data Processing Agreement

Other written agreement between the parties

The applicable agreement will define the project's scope, deliverables, responsibilities, timelines, fees, payment terms, intellectual property arrangements, confidentiality requirements, and other relevant conditions.

Where there is a conflict between these Terms and a specific written agreement with a client, the specific agreement will govern the relevant service.

PROJECT SCOPE AND CHANGES

Software and technology projects may evolve during development.

Changes to agreed requirements, features, integrations, designs, infrastructure, or deliverables may affect project timelines and costs.

Where a requested change materially affects the agreed scope, Stratnovo may require the change to be documented and agreed upon before implementation.

Additional work outside the agreed scope may be subject to additional fees.

CLIENT RESPONSIBILITIES

Clients are responsible for providing accurate and complete information reasonably required for Stratnovo to perform its services.

Clients may also be responsible for:

Providing timely feedback

Providing required content and materials

Providing access to relevant systems where necessary

Providing accurate technical requirements

Providing required credentials through secure channels

Obtaining necessary licences and permissions

Ensuring that information supplied to Stratnovo may lawfully be processed

Reviewing and approving deliverables

Making payments according to agreed terms

Delays caused by unavailable information, approvals, access, or other client dependencies may affect project timelines.

PAYMENTS AND FEES

Fees for Stratnovo services will be communicated through the applicable quotation, proposal, invoice, or agreement.

Unless otherwise agreed in writing, payment terms specified in an invoice or agreement will apply.

Clients are responsible for paying agreed fees within the specified payment period.

Additional services, changes in scope, third-party costs, hosting costs, licences, subscriptions, infrastructure costs, or other expenses may be charged separately where applicable.

THIRD-PARTY SERVICES

Some Stratnovo solutions may depend on third-party services, platforms, APIs, software, cloud providers, payment providers, AI providers, hosting providers, or other external technologies.

Examples may include:

Cloud infrastructure

Domain and hosting services

Payment platforms

Email services

AI platforms

Analytics services

Communication platforms

Software libraries

Third-party APIs

Stratnovo is not responsible for outages, changes, pricing, restrictions, security incidents, or other issues caused by third-party services that are outside our reasonable control.

Where a third-party service is required for a project, the client may also be required to comply with that provider's terms and policies.

ARTIFICIAL INTELLIGENCE

Some Stratnovo services may use artificial intelligence or machine learning technologies.

AI-generated outputs may contain errors, inaccuracies, omissions, or unexpected results.

AI-generated information should therefore be reviewed and validated before being relied upon for important business, legal, financial, medical, technical, or other consequential decisions.

Where AI is used in a client project, the specific contract or project documentation may define the permitted use, data-processing arrangements, limitations, and responsibilities.

SOFTWARE DEVELOPMENT

Software developed by Stratnovo will be delivered according to the agreed project scope and specifications.

Unless otherwise agreed, software may require ongoing maintenance, hosting, infrastructure, security updates, third-party services, or technical support after delivery.

The availability of future updates or support will depend on the applicable service agreement.

INTELLECTUAL PROPERTY

Unless otherwise agreed in writing, Stratnovo retains ownership of its pre-existing intellectual property, proprietary systems, frameworks, reusable components, libraries, methodologies, tools, templates, know-how, and technology developed independently of a specific client project.

Client-specific deliverables and intellectual property rights will be governed by the applicable agreement between Stratnovo and the client.

Nothing in these Terms automatically transfers ownership of Stratnovo's pre-existing intellectual property.

Clients may not reproduce, distribute, sell, sublicense, reverse engineer, or commercially exploit Stratnovo proprietary technology without appropriate permission.

CLIENT CONTENT

Clients retain ownership of content, information, data, documents, trademarks, materials, and other intellectual property they provide to Stratnovo.

By providing such materials, the client confirms that they have the necessary rights and permissions for Stratnovo to use them for the agreed purpose.

Clients are responsible for ensuring that materials provided to Stratnovo do not unlawfully infringe the rights of another person or organisation.

CONFIDENTIALITY

Stratnovo recognises that clients may provide confidential business, technical, financial, operational, or other sensitive information.

We will handle confidential information in accordance with applicable contractual confidentiality obligations.

Clients are also expected to protect confidential information relating to Stratnovo, including proprietary software, technical information, business strategies, pricing, credentials, and other non-public information.

Where appropriate, the parties may enter into a separate Non-Disclosure Agreement.

DATA PROTECTION

Stratnovo takes data protection and privacy seriously.

Personal information processed through our website and services is handled in accordance with our Privacy Policy and applicable data protection laws.

Where Stratnovo processes personal information on behalf of a client, additional data-processing terms may apply.

Clients remain responsible for ensuring that they have an appropriate lawful basis and necessary permissions to provide personal information to Stratnovo.

Our Privacy Policy forms part of the framework governing how personal information is handled.

SECURITY

We take reasonable measures to protect our systems and information from unauthorised access, misuse, loss, or disruption.

However, no technology system can be guaranteed to be completely secure.

Clients are responsible for maintaining the security of credentials, accounts, API keys, passwords, access tokens, and other authentication information under their control.

Clients should immediately notify Stratnovo if they believe that credentials or access to a Stratnovo-managed system have been compromised.

WEBSITE AVAILABILITY

We aim to keep the Stratnovo website available and operational.

However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from security vulnerabilities.

The website may occasionally be unavailable because of:

Maintenance

Updates

Infrastructure failures

Hosting issues

Cybersecurity incidents

Third-party service interruptions

Network failures

Events beyond our reasonable control

CONTENT AND INFORMATION

We make reasonable efforts to ensure that information published on our website is accurate and useful.

However, website content may contain errors, omissions, outdated information, or inaccuracies.

Information published on the website should not be considered professional, legal, financial, medical, or other specialised advice unless expressly stated otherwise.

We reserve the right to update, modify, remove, or replace website content at any time.

LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, applications, platforms, or services.

These links are provided for convenience and informational purposes.

Stratnovo does not control third-party websites and is not responsible for their content, availability, security, privacy practices, or terms.

Users should review the relevant third-party terms and privacy policies before using those services.

PROHIBITED ACTIVITIES

You may not use Stratnovo's website, services, or systems to:

Conduct unlawful activities

Commit fraud

Distribute malware

Attempt unauthorised access

Attack or disrupt systems

Conduct unauthorised security testing

Harvest personal information without authorisation

Infringe intellectual property rights

Distribute unlawful or harmful content

Impersonate another person or organisation

Circumvent security controls

Interfere with other users or customers

Use Stratnovo systems in a manner that could cause harm to Stratnovo, its clients, users, partners, or third parties

SUSPENSION OR TERMINATION

We may suspend or restrict access to our website or services where reasonably necessary to:

Protect our systems

Prevent abuse

Investigate security incidents

Address violations of these Terms

Comply with legal obligations

Protect our clients, users, or third parties

Where a client relationship is governed by a separate agreement, suspension or termination will generally be handled according to that agreement.

DISCLAIMER

To the maximum extent permitted by applicable law, the Stratnovo website and general website information are provided on an "as is" and "as available" basis.

We do not guarantee that:

The website will always be available

The website will be completely error-free

Information will always be current or accurate

Services will be uninterrupted

Third-party services will always be available

Software will be completely free from defects or vulnerabilities

For specific client engagements, any warranties or service commitments will be defined in the applicable agreement.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Stratnovo will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or services.

This may include loss of:

Profits

Revenue

Business opportunities

Data

Goodwill

Business interruption

The limitations in this section do not apply where liability cannot legally be excluded or limited.

For client engagements, the applicable service agreement may contain specific liability provisions.

INDEMNIFICATION

Where permitted by law, you agree to indemnify and hold Stratnovo, its officers, employees, contractors, and representatives harmless from claims, losses, damages, liabilities, or expenses arising from:

Your unlawful use of our website or services

Your violation of these Terms

Your violation of another person's rights

Your unauthorised use of third-party content or technology

Information or materials you provide to Stratnovo that you do not have the right to use or provide

This provision may be subject to any specific contractual terms agreed between Stratnovo and a client.

FORCE MAJEURE

Stratnovo will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These circumstances may include:

Natural disasters

War

Civil unrest

Government action

Power outages

Internet or telecommunications failures

Cyberattacks

Major infrastructure failures

Third-party service failures

Epidemics or pandemics

Other events beyond our reasonable control

GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of Kenya, unless otherwise agreed in a specific written contract.

Any dispute arising from the use of our website or services should first be addressed through good-faith discussions between the relevant parties.

Where a dispute cannot be resolved amicably, the parties may pursue the remedies available under applicable Kenyan law.

CHANGES TO THESE TERMS

Stratnovo may update these Terms of Service from time to time.

Changes may be made to reflect:

Changes to our services

Changes to our technology

Changes to our business operations

Changes in applicable laws

Security requirements

New features or services

When we update these Terms, we will update the "Last Updated" date at the beginning of the document.

Continued use of the website after changes are published may constitute acceptance of the updated Terms to the extent permitted by applicable law.

SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

ENTIRE AGREEMENT

These Terms constitute the general terms governing the use of the Stratnovo website.

Specific services provided to clients may be governed by separate contracts, proposals, statements of work, service agreements, or other written arrangements.

Where a specific written agreement conflicts with these general website Terms, the specific agreement will govern the relevant client relationship.

CONTACT STRATNOVO

If you have questions regarding these Terms of Service, our services, or our website, please contact us.

STRATNOVO SYSTEMS

General Enquiries:

[info@stratnovo.co.ke](mailto:info@stratnovo.co.ke)

Privacy:

[privacy@stratnovo.co.ke](mailto:privacy@stratnovo.co.ke)

Website:

https://stratnovo.co.ke

Location:

Kenya

ACCEPTANCE OF THESE TERMS

By accessing or using the Stratnovo website, you acknowledge that you have read, understood, and agree to these Terms of Service.

If you do not agree with these Terms, you should discontinue use of the website.

STRATNOVO SYSTEMS

Software Engineering Artificial Intelligence & Machine Learning Digital Transformation

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