Privacy Policy

At StratNovo, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and the choices you have.

1. Information We Collect

We may collect: contact information (name, email, phone, company name) provided through our contact form or during onboarding; project information including business needs and technical requirements; anonymised website usage analytics; and email communications you send us.

2. How We Use Your Information

We use the information we collect to respond to enquiries and provide services, manage and deliver your project, send project updates and invoices, improve our website and services, and comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Legal Basis for Processing

We process your personal data under: contract performance (to fulfil a project agreement), legitimate interests (improving our services), consent (where you have explicitly opted in), and legal obligation (compliance with Kenyan law).

4. Data Sharing & Third Parties

We only share your information with cloud service providers under strict data processing agreements, payment processors for invoicing, professional advisors bound by confidentiality, and law enforcement when required by law.

5. Data Retention

We retain your personal data for as long as necessary for the purposes outlined here. Client project data is typically retained for 5 years after project completion for legal and tax purposes.

6. Security

We implement industry-standard technical and organisational measures including encryption in transit (TLS), access controls, and secure development practices.

7. Your Rights

You may have the right to access, correct, or delete your personal data; object to or restrict processing; withdraw consent; and lodge a complaint with a data protection authority. Contact us at info@stratnovo.co.ke to exercise any right.

8. Cookies & Analytics

Our website may use minimal, privacy-friendly analytics. We do not use tracking cookies that follow you across the web, and we do not display targeted advertising.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to active clients.

10. Contact Us

For privacy-related questions, email info@stratnovo.co.ke or call +254 792 475 624.