Privacy Policy

STRATNOVO SYSTEMS PRIVACY POLICY Last Updated: 15 August 2026 STRATNOVO SYSTEMS ("Stratnovo", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide when using our website, services, and digital platforms. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights and choices available to you. By using the Stratnovo website or providing your information to us, you acknowledge the practices described in this Privacy Policy. ABOUT STRATNOVO STRATNOVO SYSTEMS is a technology and software engineering company providing digital solutions to businesses, organisations, and individuals. Our services include software development, web application development, artificial intelligence and machine learning solutions, automation, cloud and infrastructure solutions, API and systems integration, technology consulting, digital transformation, software maintenance, and technical support. Because our services may involve developing and operating technology systems for clients, Stratnovo may process personal information both for its own business purposes and, where applicable, on behalf of clients. INFORMATION WE COLLECT We may collect information that you voluntarily provide to us, as well as certain technical information generated when you use our website. Depending on how you interact with Stratnovo, this may include: Personal Information Full name Email address Telephone number Organisation or company name Job title or professional information Physical or postal address where necessary Information submitted through contact forms Information provided when requesting our services Information included in project or service enquiries Business Information When communicating with us about our services, you may provide: Business requirements Project specifications Technical requirements Budget information Project documentation Business contact information Other information necessary to provide our services Technical Information When you access our website, certain information may be collected automatically, including: IP address Browser type Device type Operating system Pages visited Date and time of access Referring website General website usage information Technical logs and diagnostic information This information helps us maintain, secure, and improve our website and services. HOW WE COLLECT INFORMATION We may collect information when you: Visit our website Submit a contact or enquiry form Request a quotation Contact us by email or telephone Subscribe to communications from us Request technical support Enter into a contract or service agreement with us Participate in a consultation or project Apply for an employment or internship opportunity Communicate with members of our team Use one of our digital platforms or applications Otherwise voluntarily provide information to Stratnovo We may also receive information from organisations or service providers working with us where there is a lawful basis for sharing that information. HOW WE USE YOUR INFORMATION We use information collected for legitimate business and operational purposes, including to: Respond to enquiries Provide requested services Prepare proposals and quotations Communicate with clients and prospective clients Develop, deliver, and maintain software Provide technical support Manage projects and client relationships Process transactions and invoices Improve our website and services Monitor website performance Maintain system security Detect and prevent misuse or unauthorised access Communicate important service information Send relevant business or marketing communications where permitted Recruit employees, interns, contractors, or other personnel Comply with legal and regulatory obligations Protect our rights, property, systems, and users We only seek to use personal information for legitimate and relevant purposes. SOFTWARE, AI AND TECHNOLOGY SERVICES As a technology company, Stratnovo may develop, integrate, configure, or operate software systems that process information. Some of our services may involve artificial intelligence, machine learning, automated workflows, data processing, cloud infrastructure, APIs, databases, analytics, and third-party software integrations. Where we process personal information on behalf of a client as part of providing a technology service, the client may determine the purpose and manner in which that information is processed. In such situations, Stratnovo may act as a data processor on behalf of the client. Where appropriate, the relationship between Stratnovo and the client will be governed by a contract, service agreement, or Data Processing Agreement. Clients remain responsible for ensuring that they have an appropriate lawful basis and the necessary permissions to provide personal information to Stratnovo for processing. ARTIFICIAL INTELLIGENCE Some Stratnovo solutions may use artificial intelligence or machine learning technologies. Where AI technologies are incorporated into a project, the information processed will depend on the specific system, service, and configuration. We seek to avoid using personal information for unrelated purposes or AI model training without an appropriate lawful basis, contractual authorisation, or other applicable permission. Clients should avoid providing unnecessary sensitive or confidential personal information to AI systems unless the relevant system has been specifically designed and authorised to process such information. Where third-party AI providers are used within a project, their processing may also be subject to their own terms and privacy policies. COOKIES The Stratnovo website may use cookies and similar technologies to improve website functionality and understand how visitors interact with our website. Cookies may help us remember preferences, improve website performance, understand website traffic, analyse website usage, maintain security, and improve the user experience. You may control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website. Where required by applicable law, we will seek appropriate consent before using non-essential cookies or similar technologies. ANALYTICS We may use analytics or similar technologies to understand how visitors use our website. Analytics information may help us understand which pages are visited, how users navigate our website, general traffic patterns, website performance, technical problems, and areas that require improvement. Where third-party analytics services are used, information may be processed according to the relevant provider's privacy policy and terms. HOW WE PROTECT YOUR INFORMATION We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, destruction, or misuse. Depending on the nature of the information and the system involved, security measures may include access controls, authentication, role-based permissions, encryption, secure software development practices, security monitoring, system logging, backups, security updates, network security controls, confidentiality obligations, and restricted access to sensitive information. However, no internet-based system or electronic transmission can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet. SHARING YOUR INFORMATION Stratnovo does not sell personal information. We may share or provide access to information where necessary to operate our business, provide our services, or comply with legal obligations. This may include sharing information with authorised Stratnovo personnel, contractors and consultants, technology service providers, cloud and hosting providers, software providers, AI and technology providers, payment service providers, analytics providers, security providers, professional advisers, legal advisers, government authorities or regulators where legally required, and clients where necessary to provide contracted services. We seek to limit information shared with third parties to what is reasonably necessary for the relevant purpose. Where appropriate, third-party service providers may be required to maintain confidentiality and implement appropriate security measures. INTERNATIONAL DATA TRANSFERS Some of the technology services and infrastructure used by Stratnovo or our clients may be hosted or operated outside Kenya. Where personal information is transferred or processed outside Kenya, we will seek to ensure that appropriate safeguards are implemented in accordance with applicable data protection requirements. International processing may occur through cloud infrastructure, software platforms, AI providers, analytics providers, communication services, or other technology providers. Where a client engagement involves international processing, additional contractual requirements may apply. DATA RETENTION We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law. The length of time information is retained may depend on the purpose for which it was collected, the nature of our relationship with you, contractual obligations, legal and regulatory requirements, accounting and tax requirements, security requirements, dispute resolution, and legitimate business requirements. When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements. YOUR PRIVACY RIGHTS Subject to applicable law, you may have rights relating to your personal information. These may include the right to know how your personal information is being processed, request access to personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of personal information where applicable, object to certain processing activities, request restriction of processing in certain circumstances, request portability of personal information where applicable, withdraw consent where processing is based on consent, object to direct marketing, and raise a complaint regarding the handling of your personal information. These rights may be subject to limitations provided under applicable law. EXERCISING YOUR RIGHTS If you wish to exercise a privacy or data protection right, please contact us at privacy@stratnovo.co.ke. When submitting a request, please provide enough information for us to understand and process your request. We may request reasonable information to verify your identity before responding to certain requests. We will handle requests in accordance with applicable data protection requirements. MARKETING COMMUNICATIONS We may occasionally send information about Stratnovo services, technology solutions, company updates, events, or other relevant business information. Where consent is required, we will seek appropriate consent before sending marketing communications. You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly. Choosing not to receive marketing communications will not affect essential communications relating to an existing service, contract, transaction, security matter, or other necessary business relationship. CLIENT AND PROJECT INFORMATION When you engage Stratnovo for software development, consulting, AI, web development, or other technology services, we may receive information relating to your organisation, systems, users, customers, employees, or other stakeholders. Such information may include confidential business information and personal information. We will process client information in accordance with the applicable service agreement, project requirements, confidentiality obligations, and applicable data protection laws. Where Stratnovo processes personal information on behalf of a client, the client may remain responsible for determining the purposes of processing while Stratnovo acts as a processor. Clients should not provide unnecessary personal information, passwords, API keys, private cryptographic keys, or other sensitive credentials through public forms or unsecured communication channels. THIRD-PARTY WEBSITES Our website may contain links to third-party websites, applications, platforms, or services. These third-party websites operate independently from Stratnovo and may have their own privacy policies and terms of use. Stratnovo is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policy of any third-party website before providing personal information. CHILDREN'S PRIVACY Our services are primarily intended for businesses, organisations, professionals, and general users. We do not intentionally collect personal information from children for unrelated commercial purposes. Where a Stratnovo project involves services intended for children or the processing of children's personal information, appropriate safeguards will be applied in accordance with applicable law. If you believe that a child has provided personal information to Stratnovo without appropriate authorisation, please contact us. DATA PROTECTION AND KENYAN LAW For individuals and organisations operating in Kenya, Stratnovo seeks to process personal information in accordance with applicable Kenyan data protection requirements, including the Data Protection Act, 2019 and relevant regulations and guidance. Where applicable, individuals may also exercise their rights through the Office of the Data Protection Commissioner (ODPC). We encourage individuals to contact Stratnovo first so that we can investigate and resolve privacy concerns where possible. PRIVACY COMPLAINTS If you have a concern regarding how Stratnovo handles your personal information, please contact us. We will review the concern and take reasonable steps to investigate and address legitimate complaints. STRATNOVO SYSTEMS Privacy: privacy@stratnovo.co.ke General Enquiries: info@stratnovo.co.ke Website: https://stratnovo.co.ke Location: Kenya If you are not satisfied with our response, you may have the right to submit a complaint to the relevant data protection authority. For Kenya, this is the Office of the Data Protection Commissioner (ODPC). CHANGES TO THIS PRIVACY POLICY Stratnovo may update this Privacy Policy from time to time. Updates may be necessary because of changes to our services, changes to our technology, changes to our data-processing practices, changes in applicable laws or regulations, security improvements, or changes to our business operations. When we update this Policy, we will change the Last Updated date at the beginning of the document. We encourage visitors to periodically review this page to remain informed about how we protect personal information. CONTACT STRATNOVO If you have any questions regarding this Privacy Policy or how Stratnovo handles personal information, please contact us. STRATNOVO SYSTEMS Privacy & Data Protection: privacy@stratnovo.co.ke General Enquiries: info@stratnovo.co.ke Website: https://stratnovo.co.ke Country: Kenya © 2026 STRATNOVO SYSTEMS. All rights reserved.